Refund policy

RETURNS & EXCHANGES

Exchanges
We offer free size exchanges on all US orders. If your piece doesn't fit the way it should, contact us at support@ardea.la within 14 days of delivery and we'll send a prepaid label and ship your new size once the original is received. Exchanges are subject to availability — our pieces are produced in limited runs, so we recommend reaching out promptly. If your requested size is no longer available when your exchange is processed, we'll issue a refund or store credit instead, whichever you prefer.

Returns
US returns are accepted within 14 days of delivery for a refund to your original payment method (item price, excluding shipping) or store credit in the full amount of the item — your choice.

To be eligible, items must be unworn, unwashed, and undamaged, with all tags attached and in original packaging. Please try pieces on with care: items showing signs of wear — including makeup marks, perfume or other scents, or missing tags — cannot be accepted and will be returned to sender with no refund or credit issued.

Approved returns must be received within 21 days of your return label being issued. Returns received after this 21-day window are eligible for store credit only, subject to the same condition standards.

Final Sale
Items discounted 30% or more, and any items marked final sale, are not eligible for return, only exchange.

Damaged or Incorrect Orders
Inspect your order on arrival. If your item arrives damaged, defective, or incorrect, contact us at support@ardea.la within 7 days of delivery with photos and we'll make it right at no cost to you.

How to Start a Return or Exchange
Email support@ardea.la with your order number and reason. Approved US returns receive a prepaid shipping label. Refunds and store credit are issued within 5 business days of our receiving and inspecting your item.

Returns sent without prior approval will not be accepted.

International Orders
International orders are eligible for return for store credit within 14 days of delivery. Return shipping is the customer's responsibility, and original shipping costs are non-creditable. We are unable to offer refunds to original payment methods or exchanges on international orders. International orders may be subject to import duties and taxes on arrival, which are the customer's responsibility.